Clay Prepaid

Call us Toll Free: 1800 - 102 - 1113

- Global Prepaid
- Germany Prepaid

I am not able make local calls / international calls?

Kindly check the dialing instructions that you are following with the instructions that I am sharing with you.

Why is the sim, not working in my handset? Its says Calls Not Allowed?

I hope you are not using Blackberry or network locked handsets. They are not compatible with are sim cards. Also, I hope the handset has the same band as required by our handset or kindly try mannual selection.

Why is my sim not working in India?

As per the Department of Telecom norms, none of our services working in India. We offer only solution for International travelers & not local solutions.

I am carrying Clay sim, but that is not working on international roaming?

Our postpaid services are Country Specific ? local sim card for the destination you are traveling to & not an international roaming sim.

My Germany Prepaid Sim is asking for Pin?

the details are mentioned on sim Plastic holder.
or I request you to kindly share your Clay Mobile number & give us 1hour, to arrange a call back from the operations team with the details.

My Germany Postpaid sim / Global Travel sim is asking for Pin?

the details of the same would have shared at the time of delivery.
or I request you to kindly share your Clay Mobile number & give us 1hour, to arrange a call back from the operations team with the details.

My Germany sim has got blocked?

This happens due insertion of wrong of Pin, more than three times. You would need to insert PUK number (which is there at the sim plastic holder) twice & then insert the correct Pin number again & your sim would start working.

I have lost my sim card how can I deactivate the sim?

I request you to kindly share your Clay Mobile number with me. To deactivate the number we require an email or sms from you permitting us to block the number. We take 4-5 working hours after your email to process the deactivation. All the usage till deactivation of the sim would be your responsibility.

No, I donot remember the number that I took

Kindly send us an email or sms the name of the person, in whose name the sim was issued. Kindly, mention that you have lost the sim, hence you want to block the same.

10.

My sim card has been deactivated without any prior information. Why?

I request you kindly share your Clay Mobile Number. Kindly give me some time I have forwarded the complaint to the Stock department, they will call you asap.

11.

I have Clay Global Prepaid / Germany Prepaid Sim, I have just received an message that sim card is going to be invalid in next 24 hours. Why?

This happens only in two cases ? when you have not recharged the sim since more than 3 months or your validity is about to get over.

12.

I have bought a Prepaid sim from you, but I am not able to login to my account?

Please make sure that you are entering your correct Username and password. If the same problem persists, then there are chances that your number has be deactivated due to low balance or Kindly share your Clay Mobile number with us I would forward the same to my operations team, they would give you call on the same in next 1 hour.

13.

I have bought your dual profile Gobal Prepaid Sim but my number is not working in USA. Why?

It is mandatory to activate USA profile while in USA else your handset wont catch any network. Once activated you can use either the USA or the Global Roaming Profile of your choice.

14.

I am not able to recharge online?

This happens when you are not entering your correct credit credentials. Kindly share your Clay Mobile number with us I would forward the same to my operations team, they would give you call on the same in next 1 hour.

15.

I am carrying Dual Profile Global Prepaid Sim. Which profile should I use in Europe?

In Europe, you should always go with your default profile, which is the Global Roaming Profile. Please note: In Italy it is mandatory to use Prime Roaming Profile, else there would be no network coverage.

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I am not able to login to my account?
Dual profile is not working in USA?
I am not able to recharge online?
I have lost my sim card?
My SIM is asking for PIN?