Customer Care +91- 11 - 66470000
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1.
Break out the SIM card from the plastic card > Insert SIM card into your phone >
Switch on your phone > Enter your five digit PIN Code > Make your calls. Please
remember your PIN because you need to use the PIN every time you switch off your
Mobile phone or pull out the SIM card.
2.
1. Dial: [+]>[Country Code]>[Number]>[#].Press Send.
2. You will see a message saying Please Wait or Call Not Allowed. This is quite normal.
3. You will then receive an inbound call on your number.
4. Answer the call - wait for a few seconds and you will be connected to the person you called.
Please Note: Your Clay Prepaid SIM card must have credit to make outgoing calls. Always dial numbers with full international dialing code even if you are making a local call within the country, for example dialing in U.K 78XXXXXXXX would become +44-78XXXXXXXX. The outgoing Caller ID sent to the called party will be determined by whichever profile is active
2. You will see a message saying Please Wait or Call Not Allowed. This is quite normal.
3. You will then receive an inbound call on your number.
4. Answer the call - wait for a few seconds and you will be connected to the person you called.
Please Note: Your Clay Prepaid SIM card must have credit to make outgoing calls. Always dial numbers with full international dialing code even if you are making a local call within the country, for example dialing in U.K 78XXXXXXXX would become +44-78XXXXXXXX. The outgoing Caller ID sent to the called party will be determined by whichever profile is active
3.
UK / Global Profile(used as default profile):
For people to call on your Clay Prepaid SIM number, the customer just has to dial your mobile number with UK code. I.e. +44-79XXXXXXXX (Prefix(+44) followed by Phone Number).
USA Profile:
For people to call on your USA profile, the customer just has to dial your mobile number with USA code. I.e. +1-XXXXXXXXXX (Prefix(+1) followed by Phone Number). Note: Turn Back the leaf to know more about profiles or call us at 1800-102-1113
* To get free incoming calls in USA and Canada, you must have the US profile active, and receive calls on the Global Profile.
* If calls are received on the US profile number, it will be chargeable
For people to call on your Clay Prepaid SIM number, the customer just has to dial your mobile number with UK code. I.e. +44-79XXXXXXXX (Prefix(+44) followed by Phone Number).
USA Profile:
For people to call on your USA profile, the customer just has to dial your mobile number with USA code. I.e. +1-XXXXXXXXXX (Prefix(+1) followed by Phone Number). Note: Turn Back the leaf to know more about profiles or call us at 1800-102-1113
* To get free incoming calls in USA and Canada, you must have the US profile active, and receive calls on the Global Profile.
* If calls are received on the US profile number, it will be chargeable
4.
Global Prepaid
Clay Prepaid user can view/pay bills and purchase additional talk time by logging on to our website www.clayprepaid.com. To Login, use your phone number (accompanied by 44 in front) as Username and 8 digits PUK number as Password. The Login ID and Password remains constant regardless to the profile you use. You can also purchase additional talk time from Clay by dialing 154.
Clay Prepaid user can view/pay bills and purchase additional talk time by logging on to our website www.clayprepaid.com. To Login, use your phone number (accompanied by 44 in front) as Username and 8 digits PUK number as Password. The Login ID and Password remains constant regardless to the profile you use. You can also purchase additional talk time from Clay by dialing 154.
The recharge is available in denominations of 500 INR, 1000 INR, 2500 INR, 5000 INR, and 10000 INR.
Germany Prepaid
Please login to http://germany.clayprepaid.com for recharge details. The recharge is available in denomination of 10 Euro only.
Please login to http://germany.clayprepaid.com for recharge details. The recharge is available in denomination of 10 Euro only.
UK Prepaid
Please login to http://uk.clayprepaid.com for recharge details. The recharge value is available in 5 pounds, 10 pounds, 20 pounds, 30 pounds, 50 pounds only.
Please login to http://uk.clayprepaid.com for recharge details. The recharge value is available in 5 pounds, 10 pounds, 20 pounds, 30 pounds, 50 pounds only.
USA Prepaid
Please login to http://usa.clayprepaid.com for recharge details. The recharge value is available in $15, $25 $50, $100 only. Therefore, recharge less than $15 is not possible.
Please login to http://usa.clayprepaid.com for recharge details. The recharge value is available in $15, $25 $50, $100 only. Therefore, recharge less than $15 is not possible.
5.
Voicemail is automatically enabled on your account. You will be sent a text message
indicating the presence of each Voicemail. To control Voicemail, you have the following
options:
Dial:
*121# Access Messages (Plays in the order of last received).*122# Turns Voicemail on.
*122 (XX)# Sets the time interval before voicemail starts (12245 = voicemail begins after 45 seconds).
*123# Turn Voicemail off (disable).
*125# Check Voicemail Settings
Dial:
*121# Access Messages (Plays in the order of last received).*122# Turns Voicemail on.
*122 (XX)# Sets the time interval before voicemail starts (12245 = voicemail begins after 45 seconds).
*123# Turn Voicemail off (disable).
*125# Check Voicemail Settings
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Clay supports standard text messaging (SMS). For outgoing messages you must always
dial + and country code before any number. Note: Outgoing and Incoming SMS depends
on the profile you are using during the time of sending message.
7.
You can use your Clay Prepaid Global SIM to turn any call into a conference call.
Once you have the first person on the line, simply dial #*3. to add people to conference
call. Repeat this sequence to add additional parties to the conference call.
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*102# - Call divert on. *103# - Call divert off. *133# - Display Mobile number(CLIP).
*154# - Customer Service. *187# - Account Balance. *188# Switch off SMS balance notification.
*189# Switch on SMS balance notification. *160# Activate USA Profile*. *170# Deactivate USA Profile
*154# - Customer Service. *187# - Account Balance. *188# Switch off SMS balance notification.
*189# Switch on SMS balance notification. *160# Activate USA Profile*. *170# Deactivate USA Profile
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Profiles
Your Clay Prepaid Global card gives the flexibility of having both UK & US numbers
on the same sim card. You can have simultaneously use two numbers by using their
respective profiles. You can receive calls on either of these numbers at anytime
in any country; however there will be an additional costs for receiving calls on
the USA number. Please note: The instructions for dialing and receiving calls remains
same regardless of any profile you use.
USA Profile:
The USA Service should be active only in the United States. A user has to subscribe for the USA profile in order to get a new USA number. With this profile you can have two numbers on the same SIM card . To activate the profile dial *160# from the handset and follow the instructions. Your new number will be notified to you via Text Message. Please note you have to pay extra charges for activating this profile, which would be deducted from your account balance.
Changing Profiles:
You can swap between profiles on the go depending on the country of your travel. To swap between Profiles find SIM Services or SIM Menu in the handset menu. Then hit the Roaming Services entry and select the required Profile and save.
*(Note that by deactivating the USA Profile you will lose your existing USA number, To reactivate, follow the process given above to get a New USA number).
While In Italy, Please switch to Prime Roaming profile to get a seamless network
USA Profile:
The USA Service should be active only in the United States. A user has to subscribe for the USA profile in order to get a new USA number. With this profile you can have two numbers on the same SIM card . To activate the profile dial *160# from the handset and follow the instructions. Your new number will be notified to you via Text Message. Please note you have to pay extra charges for activating this profile, which would be deducted from your account balance.
Changing Profiles:
You can swap between profiles on the go depending on the country of your travel. To swap between Profiles find SIM Services or SIM Menu in the handset menu. Then hit the Roaming Services entry and select the required Profile and save.
*(Note that by deactivating the USA Profile you will lose your existing USA number, To reactivate, follow the process given above to get a New USA number).
While In Italy, Please switch to Prime Roaming profile to get a seamless network
Using Data
Clay’s Global Prepaid SIM card is now data enabled in 134 countries. Please ensure that you are logged on to the Global Roaming Profile while using data. Also, please check the data costs and best network coverage for the country you are in, on our website.
Turn On the handset > Select the Global profile > Go to Settings> General> Network > Under “Network” settings select “Cellular Data Network” > Add APN “mobiledata” > Leave Username and Password blank > Done
Turn On the handset > Select the Global profile > Go to Settings> General> Network > Under “Network” settings select “Cellular Data Network” > Add APN “mobiledata” > Leave Username and Password blank > Done
